FAQ’s Excellence Cars
You can easily book online through our enquiry or booking form. Simply provide your pick-up and drop-off details, date, time, and preferred vehicle type. You can also call or email us for assistance.
We provide luxury chauffeur car hire throughout Melbourne and surrounding suburbs, including airport transfers, hotel pickups, event transfers, and long-distance trips across Victoria.
Our fleet includes a wide range of luxury vehicles – sedans, SUVs, vans, and premium models such as Mercedes-Benz, BMW, and Audi – suitable for business, leisure, and group transfers.
Yes. All our chauffeurs are fully licensed, professionally trained, and experienced in providing safe, punctual, and courteous service.
We track all flights in real time. Your chauffeur will adjust the pick-up time automatically so you won’t need to worry about delays or early arrivals.
Absolutely. Child seats, booster seats, and vehicles with larger luggage capacity can be arranged – just mention it while booking.
We recommend booking as early as possible, especially during weekends or event seasons, to ensure your preferred vehicle and time slot are available.
We accept major credit cards, debit cards, and corporate invoicing for approved accounts. Payment instructions will be shared when confirming your booking.
Yes, you can modify or cancel your booking by contacting us directly. Cancellation terms may vary depending on notice period and booking type.
Yes – we offer chauffeur services for all occasions, including weddings, corporate meetings, airport transfers, wine tours, sporting events, and private sightseeing trips.